Official issuer of New Zealand stamps & commemorative coins
Call: 06 262 7262

Online ordering terms & conditions

From time to time we may offer products for sale on our website.  Any information contained on the website does not constitute an offer in any jurisdiction other than New Zealand.

Our online ordering service is an automated order processing system used to purchase products from New Zealand Post. We will make every effort to fulfil orders placed using this online service but we do not guarantee that the products advertised will always be in stock.  We will make every effort to ensure the descriptions and prices for the products shown on the online ordering service are accurate and up-to-date.  However, we reserve the right to adjust the actual price charged if the prices shown are incorrect, and to vary our prices and product descriptions at any time and without notice.

You agree that, where you acquire products from us for the purpose of your business, any provisions of the Consumer Guarantees Act 1993 which would otherwise apply to the supply by us of those products do not apply.

Title to all products supplied to you will be retained by us until payment is made in full. All risk of loss of, or damage to, the products passes to you on delivery of the products to you.

Delivery of products: We target to dispatch customer orders within five working days from receipt of the order. Charges for delivery will be at the rates applicable at the time of sending.

Duties and taxes: Most overseas countries have duties and/or taxes that apply to goods entering the country, regardless of whether the goods are a gift or part of a commercial transaction. If duties or taxes are incurred, the customs authority of that country may hold the item until the duties or taxes are paid. It is the responsibility of the receiver of the item to pay any duty or taxes. Information about the customs requirements for specific countries can be obtained by checking the appropriate website for the destination country. The websites of different countries may be accessed on the New Zealand Customs website.

Return of products: If you are not completely satisfied with your purchase you may return it within 14 days of receiving it (except custom goods). At your option we will either give you a replacement product or refund the purchase price you have paid for the product (excluding any delivery charges you have paid).

Apart from crediting you the purchase price paid for any product we have been unable to supply or any good that you have returned in accordance with the paragraph above, to the maximum extent permitted by law we have no liability to you for any loss or damage (either direct, indirect or consequential, including any loss of profit) suffered by you or any other person as a result of us providing our on-line ordering service or any failure or delay in providing this service or the products ordered.

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